Your understanding of how human emotions work is critical. Appropriate interventions become second nature to you, not only in your professional life, but in your personal life as well. Here’s what happened to one staff person trained in PMDB:

Several months after Jane finished the PMDB Training Program, she and her husband stopped during the middle of the day at a rest area off of a major interstate highway. While she was washing her hands in the restroom, a man attacked her from behind and got her in a head-lock. She remembered the class demonstration on protecting your airway by putting your chin in the crook of the attacker’s arm, which she did. Knowing this was a true threat to her safety, she made herself a "noncompliant" target by kicking both her assailant and the trash can, making a lot of noise. After a few moments the attacker, perhaps deciding she was too much trouble, ran off. After this assault, Jane took the PMDB training again. She told her class instructors what she learned saved her life.